The shipping costs that are mentioned in the checkout menu, are calculated on the total weight of the ordered products.

Shipment happens after the complete payment for your order is received. The orders are carried out without guarantee of supply on fixed date. We try however to send ordered goods (if in stock) immediately after payment.
If certain goods are not in stock or can not be immediately delivered we do our best to inform you of it swiftly. Modifications or lateness of supplies in account of the salesman do not give the right to the purchaser to cancel the purchase or to claim damages. Goods are sent at the responsibility of the customer. We cannot be put responsible for damage that appears during the transport.
Please check your package for damage immediately at delivery. Remarks concerning differences between the product and the product image/description or other complaints must reach us within 48 hours after supply (by means of e-mail, letter or telephone).

Shipping costs

To Belgium:
To 500 gr. € 4,50
To 1 kg € 5,00
To 5 kg € 5,50
To 10 kg € 7,50
To 20 kg € 9,50
To 30 kg € 11,00

To The Netherlands & Luxembourg:
To 500 gr. € 9,50
To 2 kg € 11,00
To 5 kg € 12,50
To 10 kg € 21,50
To 30 kg € 25,00
For rates of packages to other countries you can view the shipping cost when placing the product(s) in your shopping cart and clicking the "estimated shipping costs" button (when you are in the shopping cart overview) or contact us.

Returns

If there are founded problems with the product received, we guarantee, if in stock, replacement by a simultaneous product or refund of the purchase amount. The buyer needs to, as mentioned above, immediately report the problem observed and if necessary return the article in its original packing. The buyer is responsible for the return shipment.

In case of returns within these conditions Living Lounge will pay back the purchase amount minus administrative costs (5,00 euros) and minus the shipment costs, within 30 days by bank transfer.